Terms and Conditions
OVERVIEW
This website is operated by Poisella LLC. Throughout this website, the terms “Poisella,” “we,” “us,” and “our” refer to Poisella LLC. Poisella provides this website, along with the information, features, products, tools, and services made available through it, subject to your acceptance of the terms, policies, conditions, and notices stated on this page.
By visiting poisella.com, creating an account, or purchasing a product from us, you use our “Service” and agree to follow these Terms and Conditions, also referred to as the “Terms.” These Terms also include any additional policies, guidelines, or conditions referenced on this website or made available through links.
These Terms apply to everyone who accesses or uses the website, including visitors, customers, vendors, merchants, content contributors, and other users.
Please review these Terms carefully before accessing or using any part of our website. By continuing to browse, access, or use the website, you agree to be bound by these Terms. If you do not accept every provision of this agreement, you should not access the website, place an order, or use our services.
Any new products, features, services, resources, or tools introduced through the current store will also be governed by these Terms. The most recent version will remain available on this page.
We may revise, update, remove, or replace portions of these Terms by posting the revised version on our website. You are responsible for reviewing this page periodically. Your continued use of the website after changes are published means that you accept the updated Terms.
Our store operates through a third-party e-commerce platform that provides the technology and online infrastructure used to offer and sell our products and services.
SECTION 1 – ONLINE STORE REQUIREMENTS
By accepting these Terms, you confirm that you have reached the legal age of majority in your state, territory, or place of residence. If you are the legal age of majority, you also confirm that you have authorized any minor dependents under your supervision to use this website.
You may not use our products, website, or services for an illegal, fraudulent, harmful, or unauthorized purpose. While using the Service, you must comply with all applicable federal, state, and local laws, including intellectual property and copyright laws.
You must not upload, distribute, or transmit viruses, malicious software, destructive code, worms, or any technology intended to damage, disrupt, or interfere with the website or another person’s device.
A violation of these Terms may result in the immediate suspension or termination of your access to the Service.
SECTION 2 – GENERAL TERMS
We reserve the right to refuse or discontinue service to any person for a lawful reason at any time.
You understand that content you submit, except for payment card information, may be transmitted without encryption and may involve:
(a) transmission through multiple networks; and
(b) technical changes required to connect with different devices, systems, or networks.
Payment card information is encrypted when transmitted through supported payment networks.
Without our prior written authorization, you may not reproduce, copy, duplicate, sell, resell, distribute, or commercially exploit any part of the Service, your access to the Service, your use of the Service, or any contact method provided through the website.
Section headings are included for organization and convenience only. They do not limit, modify, or otherwise affect the meaning of these Terms.
SECTION 3 – WEBSITE INFORMATION
We make reasonable efforts to provide accurate and current information. However, we do not guarantee that every statement, description, price, image, or other item of content on the website will always be complete, accurate, or current.
Website content is provided for general informational purposes. You should not rely on it as the only basis for making an important decision without reviewing other reliable and current sources.
Any reliance on website information is at your own discretion and risk.
Certain pages may include historical information that is no longer current. Such material is provided for reference purposes only.
We may update, revise, or remove website content at any time. Unless required by applicable law, we are not obligated to update every item of information. You are responsible for monitoring changes made to the website.
SECTION 4 – SERVICE AND PRICE CHANGES
Product prices, discounts, and promotions may be changed without advance notice.
We may modify, suspend, limit, or discontinue the Service, or any feature or portion of it, at any time.
To the fullest extent permitted by applicable law, Poisella will not be responsible to you or any third party for a price adjustment, modification, suspension, or discontinuation of the Service.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or services may only be available through our online store. Inventory may be limited, and eligible returns or exchanges will be handled according to our Refund Policy .
We make reasonable efforts to present product photographs, details, and colors accurately. However, the color and appearance shown on your screen may vary depending on your device, display settings, lighting, and other factors. We cannot guarantee that your device will display every product color precisely.
We may limit the sale or availability of products and services to specific people, locations, regions, or jurisdictions when permitted by law. Any such limitation may be applied on a case-by-case basis.
We may limit the number of products available for purchase by an individual, household, account, or order.
Product descriptions, availability, specifications, and prices may be updated at our discretion without prior notice.
We may discontinue a product or service at any time. Any offer is void where prohibited by law.
We do not guarantee that a product, service, or other material purchased through the website will meet every personal expectation. Nothing in these Terms limits any consumer right that cannot legally be waived.
SECTION 6 – ORDERS, BILLING, AND ACCOUNT DETAILS
We may refuse, limit, place on hold, or cancel an order when permitted by applicable law.
We may limit or cancel quantities purchased by the same customer, household, account, payment method, billing address, or shipping address.
If an order is changed or canceled, we may attempt to contact you using the email address, telephone number, billing address, or other contact information submitted during checkout.
We may restrict orders that reasonably appear to have been placed by unauthorized resellers, dealers, distributors, or other commercial purchasers.
You agree to submit accurate, current, and complete billing, shipping, purchase, and account information.
You are responsible for promptly updating your email address, shipping information, billing information, payment details, and card expiration dates so that we can process transactions and contact you when necessary.
Additional information is available in our Refund Policy: https://poisella.com/pages/refund-policy
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools, applications, integrations, or services operated by third parties. We may not monitor, manage, or control those services.
Such tools are provided on an “as is” and “as available” basis without warranties, representations, endorsements, or conditions from Poisella.
To the maximum extent permitted by law, we are not responsible for claims, losses, damages, or issues arising from your use of an optional third-party tool.
You are responsible for reviewing and accepting the terms and privacy practices of the applicable third-party provider before using its service.
We may introduce additional features, resources, applications, tools, or services in the future. These additions will also be subject to these Terms.
SECTION 8 – THIRD-PARTY CONTENT AND LINKS
Some content, features, products, or services available through our website may include materials or technology supplied by third parties.
Links on our website may direct you to websites that are not owned, operated, or controlled by Poisella.
We are not responsible for reviewing or verifying the accuracy, security, content, products, services, policies, or business practices of an external website.
To the extent permitted by law, Poisella is not liable for harm, loss, or damage associated with goods, services, content, transactions, or resources provided through a third-party website.
Review the applicable third party’s terms, policies, and practices before completing a transaction. Complaints or claims involving third-party services should be directed to the applicable provider.
SECTION 9 – REVIEWS, FEEDBACK, AND SUBMISSIONS
If you provide reviews, contest entries, suggestions, ideas, proposals, photographs, comments, plans, or other materials, whether through the website, email, mail, social media, or another method, you grant us permission, subject to applicable law, to use, edit, copy, publish, translate, reproduce, adapt, and distribute those materials in any medium.
Unless required by law or separately agreed in writing, we are not obligated:
(1) to keep submitted comments confidential;
(2) to compensate you for submitted materials; or
(3) to reply to a submission.
We may monitor, restrict, edit, or remove content that we reasonably believe is unlawful, threatening, abusive, defamatory, obscene, deceptive, offensive, or in violation of these Terms or another person’s rights.
Your submissions must not violate the copyright, trademark, privacy, publicity, personal, contractual, or proprietary rights of another person or organization.
Submissions must not contain unlawful material, harmful code, viruses, malware, or deceptive information.
You may not impersonate another person, use a false email address, or mislead us or others about the source of a submission.
You are responsible for the accuracy, legality, and content of anything you submit. To the extent permitted by law, Poisella is not responsible for comments or other materials submitted by users or third parties.
SECTION 10 – PERSONAL INFORMATION
The collection, use, storage, and processing of personal information through our store are governed by our Privacy Policy: poisella.com/policies/privacy-policy
SECTION 11 – ERRORS AND OMISSIONS
Our website or Service may occasionally contain typographical mistakes, incorrect information, or omissions involving product details, prices, discounts, promotions, shipping fees, delivery estimates, inventory, or availability.
Subject to applicable law, we may correct an error, update information, or cancel an affected order at any time, including after an order has been submitted.
Unless required by law, we are not obligated to update, revise, or clarify every item of information, including pricing information.
A date shown as an update, revision, or refresh date does not necessarily mean that all information throughout the website was revised on that date.
SECTION 12 – PROHIBITED ACTIVITIES
In addition to the other restrictions stated in these Terms, you may not use the website, its content, or the Service:
(a) for an unlawful, fraudulent, or unauthorized purpose;
(b) to encourage, promote, or participate in illegal conduct;
(c) to violate applicable federal, state, local, or international laws, regulations, or rules;
(d) to violate our intellectual property rights or the rights of another person;
(e) to harass, threaten, abuse, insult, defame, intimidate, discriminate against, or harm another person;
(f) to provide false, misleading, or deceptive information;
(g) to upload, transmit, or distribute viruses, malware, or harmful code;
(h) to unlawfully collect, store, or track another person’s personal information;
(i) to spam, phish, scrape, crawl, harvest, or engage in similar abusive activity;
(j) for an obscene, exploitative, or otherwise improper purpose; or
(k) to interfere with, damage, disable, or bypass the security features of the website, the Service, another website, or the internet.
We may suspend or terminate your access to the Service if you violate these restrictions.
SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that the website or Service will always be uninterrupted, secure, timely, available, or free from technical errors.
We do not guarantee that every result, recommendation, or item of information obtained through the Service will be accurate or reliable.
We may temporarily suspend, restrict, or withdraw all or part of the Service for maintenance, security, operational, technical, or other legitimate reasons.
Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes any liability that cannot be excluded or limited under applicable consumer protection law.
To the maximum extent permitted by law, Poisella LLC and its owners, officers, managers, employees, affiliates, representatives, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages arising from your use of the Service or a product purchased through it.
This limitation does not affect consumer rights or remedies that cannot be waived under applicable law.
SECTION 14 – INDEMNIFICATION
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Poisella LLC and its affiliates, owners, officers, managers, employees, agents, contractors, suppliers, service providers, and licensors from claims, losses, liabilities, damages, and reasonable legal expenses arising from:
(a) your material violation of these Terms;
(b) your unlawful or unauthorized use of the Service; or
(c) your violation of another person’s legal or intellectual property rights.
SECTION 15 – SEVERABILITY
If a provision of these Terms is determined to be illegal, invalid, or unenforceable, it will be enforced to the greatest extent permitted by law.
The unenforceable portion will be considered separate from the remaining Terms. The validity and enforceability of all remaining provisions will not be affected.
SECTION 16 – TERMINATION
Rights, payment obligations, responsibilities, and liabilities that arose before termination will continue when appropriate.
These Terms remain effective until terminated by either you or Poisella.
You may stop using the Service at any time. You may also notify us that you no longer wish to use our services.
If we reasonably determine that you have violated these Terms, we may suspend or terminate your access to all or part of the Service, subject to applicable law.
You remain responsible for any valid and outstanding amount owed through the termination date.
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision under these Terms does not waive that right or provision.
These Terms, together with the policies, notices, and operating rules posted on our website, form the complete agreement between you and Poisella regarding your use of the Service.
They replace prior or contemporaneous communications, proposals, understandings, and agreements relating to the Service, whether written or verbal.
Any uncertainty in interpreting these Terms will not automatically be interpreted against the party that prepared them.
SECTION 18 – DISPUTE RESOLUTION
If you have a concern or dispute involving Poisella, please contact us first so that we have an opportunity to review the matter and seek a fair resolution.
Nothing in these Terms prevents either party from using an available alternative dispute resolution process or filing a claim in a court with proper jurisdiction, subject to applicable law.
SECTION 19 – GOVERNING LAW
These Terms and any separate agreement under which Poisella provides products or services will be governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.
Any legal proceeding must be brought before a court with proper jurisdiction in Florida, unless a mandatory consumer protection law allows the matter to be filed in another location.
Nothing in this section removes any consumer protection right that cannot legally be waived.
SECTION 20 – UPDATES TO THESE TERMS
The latest version of these Terms and Conditions can be reviewed on this page at any time.
We may revise, update, remove, or replace any provision by posting an updated version on our website.
You are responsible for checking this page periodically for changes.
Your continued access to or use of the website after revised Terms are published means that you accept the updated version.
SECTION 21 – CONTACT DETAILS
Questions regarding these Terms and Conditions may be sent to:
- Store Name: Poisella
- Company Name: Poisella LLC
- Email: support@poisella.com
- Website: poisella.com
- Business Address: 3548 Highland Oaks Drive, Sarasota, FL 34238, United States
- Customer Support Hours: Monday through Friday, 9:00 AM–9:00 PM
- Weekends and Federal Holidays: Closed
