Contact Us
We’re here whenever you need us. Whether you have a question about a product, need help with an order, want an update on delivery, or need assistance with anything else, the Poisella team is ready to support you.
Helpful Answers
How can I track my order?
You can check your order’s latest status at any time by entering your order details on the Poisella order tracking page.
What is your returns policy?
We offer a 30-day returns policy for eligible items. For full details on return conditions, eligibility, and how to start a return, please visit our Returns Policy page.
What are your customer support hours?
Our customer support team is available Monday to Friday, 9:00 AM to 9:00 PM. We aim to respond to all enquiries as quickly as possible during business hours.
Get in Touch
Fill in the form below, and the Poisella team will respond within 24–48 hours.