Shipping Policy
Shipping Policy
At Poisella, we aim to make shipping simple, reliable, and convenient. Please review the information below to understand how we process, ship, and deliver your order.
Shipping Area
We currently ship exclusively within the United States.
International shipping is not available at this time.
Free Shipping
Poisella offers free shipping on all orders within the United States, with no minimum purchase amount or special conditions required.
Any relevant shipping information will be displayed during checkout before you complete your purchase.
Order Processing
Once your order has been successfully placed, our team will begin preparing it for shipment as quickly as possible.
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping and Delivery Times
Shipping and delivery times may vary depending on your location, order volume, carrier operations, weather conditions, and other circumstances beyond our reasonable control.
When available, an estimated delivery timeframe may be displayed during checkout. Please note that all estimated delivery dates and timeframes are provided as guidelines only and are not guaranteed.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout when tracking is available.
You can use your tracking details to monitor the status and progress of your shipment until it is delivered.
Shipping Delays
We make every reasonable effort to ship orders promptly. However, occasional delays may occur due to carrier disruptions, severe weather, federal holidays, high order volume, or other circumstances outside our reasonable control.
If your shipment appears to be significantly delayed, please contact the Poisella customer support team and we will be happy to assist you.
Incorrect Shipping Information
Please make sure your name, shipping address, and contact information are accurate before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible at support@poisella.com.
We will do our best to update your information before your order ships. However, once an order has entered the fulfillment or shipping process, changes may no longer be possible.
Missed or Unsuccessful Delivery Attempts
If the shipping carrier is unable to complete a delivery, they may provide instructions for scheduling another delivery attempt or collecting your package from an authorized pickup location.
Please follow any instructions provided by the shipping carrier.
Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking the following:
- The shipping address provided with your order
- Any safe or designated delivery area around your property
- With other members of your household
- With nearby neighbors, when appropriate
- Any delivery notice or tracking update provided by the shipping carrier
If you are still unable to locate your package, please contact our customer support team and include your order number so we can assist you.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide your order number along with clear photos showing the outside packaging and the affected item.
Our customer support team will review the information and provide you with the appropriate next steps.
Shipping Carrier Information
Orders may be shipped through one or more third-party shipping carriers depending on the destination, package size, availability, and other operational requirements.
Once a shipment has been transferred to the carrier, tracking updates and estimated delivery information may be provided directly by the carrier.
Changes After Shipment
Once an order has shipped, we may not be able to change the shipping address, redirect the package, or modify the order.
If you need assistance with an order that has already shipped, please contact us and we will do our best to help.
Need Help?
If you have any questions about your order, shipping status, tracking information, or delivery, the Poisella customer support team is here to help.
Email us at support@poisella.com. For order-related inquiries, please include your order number so we can assist you more efficiently.
Our Business Information
Store Name: Poisella
Company Name: Poisella LLC
Email: support@poisella.com
Business Address:
3548 Highland Oaks Drive
Sarasota, FL 34238
United States
Customer Support Hours:
Monday through Friday, 9:00 AM to 9:00 PM
Website: poisella.com
Shipping Country: United States
Shipping Cost: Free shipping on all U.S. orders
Last Updated: August 2026