This Privacy Policy explains how Poisella LLC collects, uses, discloses, stores, and protects your personal information when you visit, interact with, or make a purchase from poisella.com (the “Site”).

By accessing or using the Site, you acknowledge that you have reviewed this Privacy Policy. If you do not agree with our privacy practices, please discontinue use of the Site.

Contact Information

Poisella LLC is responsible for the personal information described in this Privacy Policy.

For questions about this policy, our privacy practices, or a privacy request, contact us using the information below:

Company Name: Poisella LLC
Store Name: Poisella
Email: support@poisella.com
Website: poisella.com
Business Address: 3548 Highland Oaks Drive, Sarasota, FL 34238, United States
Customer Support Hours: Monday through Friday, 9:00 AM–9:00 PM

Personal Information We Collect

The personal information we collect depends on how you interact with the Site, the features you use, and the information you choose to provide.

In this Privacy Policy, “personal information” means information that identifies, relates to, describes, or could reasonably be linked with a particular individual or household.

Device and Website Activity

When you browse the Site, we may automatically collect:

• IP address and approximate location derived from it;
• browser type, browser version, and language preferences;
• device type, operating system, and device identifiers;
• time zone and general geographic region;
• cookie, pixel, and similar technology identifiers;
• pages, products, and collections you view;
• search terms and links you select;
• referring website or marketing source;
• dates and times of visits; and
• information about how you navigate and interact with the Site.

We use this information to operate the Site, improve performance, understand customer activity, prevent fraud, troubleshoot technical problems, and personalize your experience where permitted.

Order and Purchase Information

When you place or attempt to place an order, we may collect:

• your full name;
• billing and shipping addresses;
• email address and phone number;
• products, sizes, colors, and quantities ordered;
• order number and transaction history;
• shipping method and tracking details;
• discount codes and promotional information;
• return, refund, or exchange details; and
• limited payment-related information.

Payment card information is generally processed directly by our authorized payment providers. Poisella does not normally receive or store your complete credit or debit card number.

We use order information to complete transactions, verify payments, fulfill purchases, arrange shipping, provide order updates, process returns, prevent fraud, and respond to customer service requests.

Customer Account Information

If you create a customer account, we may collect your:

• name and contact information;
• account login credentials;
• saved billing or shipping addresses;
• order and return history;
• wish lists or saved products; and
• account and communication preferences.

We use this information to maintain your account, provide account features, improve checkout, and make future purchases more convenient.

Customer Support Information

When you contact Poisella for assistance, we may collect:

• your contact information;
• order number and purchase details;
• emails, messages, and other correspondence;
• photos or videos submitted for a return or damaged-item claim;
• delivery or tracking information; and
• any additional information you choose to provide.

We use this information to answer questions, investigate issues, process returns, resolve complaints, and provide customer support.

Marketing and Communication Information

When you subscribe to promotional communications, we may collect:

• your name;
• email address;
• phone number;
• marketing preferences;
• subscription and unsubscribe activity; and
• information about how you interact with our messages.

We may use this information to send product updates, collection announcements, promotional offers, abandoned-cart reminders, and other marketing communications where permitted by law.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link in the message or contacting support@poisella.com.

Reviews and User-Submitted Content

If you submit a product review, rating, photo, video, comment, or other content, we may collect:

• your name or display name;
• your rating and written review;
• photos, videos, or other uploaded content;
• product and order information; and
• any information included in your submission.

We may use this information to display reviews, respond to your feedback, improve products, prevent fraudulent reviews, and promote Poisella products, subject to applicable law.

Sources of Personal Information

We may collect personal information from:

• Directly from you, such as when you place an order, create an account, contact us, or subscribe to marketing.
• Automatically through the Site, including through cookies, pixels, log files, and similar technologies.
• Service providers, such as payment, shipping, analytics, fraud-prevention, customer support, and marketing providers.
• Advertising and referral sources, when you visit the Site through an advertisement, social media post, search result, or affiliate link.
• Other users, such as when someone purchases a gift for you or provides your information for shipping.

How We Use Personal Information

We may use your personal information to:

• operate, maintain, and improve the Site;
• process and confirm purchases;
• collect and verify payments;
• fulfill and ship orders;
• provide tracking and delivery updates;
• process returns, refunds, exchanges, and store credit;
• create and manage customer accounts;
• respond to questions and support requests;
• detect and prevent fraud, misuse, and security incidents;
• verify transactions and protect customer accounts;
• maintain tax, accounting, and transaction records;
• comply with applicable legal and regulatory requirements;
• improve our products, services, and customer experience;
• measure Site traffic and marketing performance;
• provide relevant content and advertising where permitted;
• send marketing messages according to your preferences;
• enforce our policies and agreements; and
• establish, exercise, or defend legal claims.

How We Disclose Personal Information

We may disclose personal information to trusted providers that support our business and help us deliver products and services.

These providers may include:

• website hosting and e-commerce platform providers;
• payment processors and financial service providers;
• fraud detection and account security providers;
• warehousing, fulfillment, shipping, and delivery providers;
• customer support and communication providers;
• email and SMS communication providers;
• analytics and Site-performance providers;
• advertising and marketing providers;
• review and user-content platforms;
• cloud storage and information technology providers;
• accountants, insurers, attorneys, and other professional advisors;
• government agencies, regulators, courts, or law enforcement when required by law; and
• parties involved in a merger, acquisition, financing, restructuring, or sale of all or part of our business.

Service providers are permitted to process information only for legitimate purposes related to the services they provide, subject to applicable contracts and legal requirements.

We may also disclose information when necessary to protect the rights, property, safety, and security of Poisella, our customers, or others.

Our E-Commerce Platform

Our online store is supported by a third-party e-commerce platform. That provider may process personal information to supply website hosting, customer accounts, checkout, payment, security, analytics, and related online-store services.

Information processed by the platform provider may also be governed by that provider’s own privacy terms and contractual obligations.

Cookies and Similar Technologies

Cookies are small files stored on your computer, phone, tablet, or other device when you visit the Site.

We may also use pixels, tags, local storage, scripts, web beacons, and similar technologies.

These technologies may help us:

• operate essential website and checkout functions;
• remember your preferences and shopping cart;
• keep customer accounts secure;
• detect suspicious or fraudulent activity;
• understand Site traffic and visitor behavior;
• identify technical problems;
• measure advertising and marketing performance; and
• provide personalized content or advertising where permitted.

Categories of Cookies

Essential Cookies: These cookies support necessary functions such as security, shopping cart management, checkout, payment processing, account login, and privacy preferences.

Functional Cookies: These cookies remember selections and provide enhanced Site features.

Analytics Cookies: These cookies help us understand how visitors use the Site and how we can improve performance.

Advertising Cookies: These cookies may measure campaigns, create advertising audiences, limit repeated advertisements, and help provide more relevant marketing.

Managing Cookie Preferences

Where required by law, we will request your permission before using non-essential cookies or similar tracking technologies.

You may accept, reject, or update available cookie choices through the privacy or cookie preference tool displayed on the Site.

You may also manage cookies through your browser settings. Blocking essential cookies may prevent certain Site functions, including the shopping cart, customer account, or checkout, from working correctly.

Advertising and Analytics

Depending on the services enabled on the Site, we may use analytics and advertising technologies to understand visitor activity, measure campaign performance, and provide advertisements that may be relevant to you.

This activity may include:

• measuring visits, purchases, and advertising conversions;
• creating audiences based on Site activity;
• understanding how customers interact with advertisements;
• sharing limited identifiers and online activity with advertising providers; and
• receiving information about interactions with our advertisements.

You can manage non-essential cookies through the Site’s privacy preference tool. You may also adjust advertising preferences through your browser, device, or applicable advertising account settings.

Sale, Sharing, and Targeted Advertising

Poisella does not exchange personal information for direct monetary payment.

However, depending on the advertising, analytics, or marketing tools enabled on the Site, certain disclosures of identifiers, commercial information, or online activity may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws.

Where applicable, you may opt out through the “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similar privacy link displayed on the Site.

Where required by applicable law and supported by our systems, we may also recognize browser-based opt-out preference signals, such as a legally recognized universal opt-out mechanism.

Automated Fraud Prevention

Our e-commerce, payment, and fraud-prevention providers may use automated systems to identify suspicious transactions, repeated failed payments, unusual account activity, or potential security risks.

A transaction may be temporarily delayed, flagged, declined, or placed under review when suspicious activity is detected.

Where required by applicable law, you may request information or human review concerning a decision made solely through automated processing that produces a legal or similarly significant effect.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• the type and sensitivity of the information;
• the reason it was collected;
• the length of our relationship with you;
• tax, accounting, consumer protection, and legal requirements;
• fraud-prevention and security needs;
• applicable limitation periods; and
• the need to resolve disputes or enforce agreements.

Order and transaction records may be retained for the period required by applicable tax, accounting, and consumer protection laws.

When information is no longer needed, we may delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.

Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should notify us promptly if you believe your account or personal information has been compromised.

Children’s Privacy

The Site is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13. If you are a parent or legal guardian and believe a child under 13 has submitted personal information to us, contact support@poisella.com.

We will review the request and take appropriate action, which may include deleting the information where required.

Your Privacy Rights

Depending on where you live and whether the applicable privacy law covers Poisella, you may have the right to:

• Access: request information about the personal information we maintain about you.
• Obtain a Copy: request a portable copy of certain personal information.
• Correction: request correction of inaccurate personal information.
• Deletion: request deletion of personal information, subject to legal exceptions.
• Opt Out of Sale or Sharing: opt out of certain disclosures defined as a sale or sharing under applicable state law.
• Opt Out of Targeted Advertising: request that certain personal information not be used for targeted advertising.
• Limit Sensitive Information: limit certain uses or disclosures of sensitive personal information where applicable.
• Withdraw Consent: withdraw permission where processing depends on your consent.
• Marketing Opt-Out: stop receiving promotional email or SMS communications.
• Appeal: appeal our decision concerning a privacy request where applicable state law provides this right.
• Non-Discrimination: receive equal service and pricing when exercising an applicable privacy right.

Privacy rights are not absolute. We may deny or limit a request when an exception applies, including when information is required to complete a transaction, maintain security, prevent fraud, comply with law, or establish or defend legal claims.

Submitting a Privacy Request

To submit a privacy request, email support@poisella.com with the subject line “Privacy Request.”

Please include:

• your full name;
• the email address connected with your account or order;
• the state in which you live;
• the type of request you are submitting; and
• any information reasonably needed to locate your records.

You may also use any privacy-request or “Your Privacy Choices” tool available through the Site.

We may ask for additional information to verify your identity and protect your information from unauthorized access.

We will respond within the period required by applicable law. If we need additional time, we will provide notice where required.

Authorized Representatives

Where permitted by law, you may appoint an authorized representative to submit a privacy request for you.

We may require proof that the representative has permission to act on your behalf. We may also contact you directly to verify your identity and confirm the request.

California Privacy Notice

This section applies only when California privacy law applies to Poisella and you are a California resident.

Depending on your interactions with the Site, we may collect the following categories of personal information:

• Identifiers, including your name, email address, phone number, IP address, account identifiers, billing address, and shipping address.
• Customer record information, including contact, account, billing, and purchase details.
• Commercial information, including products viewed, purchases, returns, exchanges, and order history.
• Internet or electronic activity, including Site interactions, cookie identifiers, browsing activity, and advertising engagement.
• Approximate location information, such as a general location derived from your IP address.
• Audio, visual, or similar information, such as photos or videos submitted with reviews or customer support requests.
• Inferences, such as product interests or shopping preferences based on your Site activity.
• Sensitive personal information, such as account login credentials or payment-related information processed for providing requested services.

We collect and disclose these categories for the business and commercial purposes described throughout this Privacy Policy.

We do not use sensitive personal information to infer characteristics about you. We do not knowingly sell or share the personal information of consumers under 16 years of age.

California residents may have rights to know, access, correct, delete, and obtain personal information, as well as to opt out of certain sales or sharing and limit certain uses of sensitive personal information.

We will not unlawfully discriminate against you for exercising an applicable California privacy right.

Other U.S. State Privacy Rights

Residents of certain other U.S. states may have additional rights under their state privacy laws.

Depending on the applicable law, these rights may include access, correction, deletion, portability, targeted-advertising opt-out, personal-data sale opt-out, certain profiling opt-outs, and the right to appeal a denied request.

Submit these requests using the instructions in the “Submitting a Privacy Request” section above.

Third-Party Websites and Services

The Site may contain links to websites, applications, or services operated by third parties.

Poisella is not responsible for the privacy, security, content, or practices of a third-party service. Review the applicable privacy policy before providing personal information to an external website or service.

Email Marketing

Where permitted, we may send promotional emails about products, collections, offers, and store updates.

You can unsubscribe at any time through the unsubscribe link included in our promotional emails.

Even after you unsubscribe from marketing, we may continue to send non-promotional messages related to orders, payments, shipping, accounts, returns, security, or customer service.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

When appropriate or legally required, we may provide additional notice of a material change.

Questions and Complaints

For questions or concerns about how Poisella handles personal information, contact:

Poisella LLC
3548 Highland Oaks Drive
Sarasota, FL 34238
United States
support@poisella.com

We will review privacy complaints and respond according to applicable legal requirements.

Depending on where you live, you may also have the right to contact your state attorney general or another applicable privacy authority.

Last updated: August 5, 2026