Privacy Policy
Last updated: September 3, 2026
This Privacy Policy explains how Poisella LLC collects, uses, discloses, stores and protects your personal information when you visit, interact with or make a purchase from poisella.com.
We don't sell your personal information for money. The section on sale and sharing covers the nuance under state law.
1. Who we are
Poisella LLC is responsible for the personal information described in this policy.
| Store name | Poisella |
| Legal entity | Poisella LLC |
| Business address | 60 East Broadway, Bloomington, MN 55425, United States |
| support@poisella.com | |
| Phone | +1 (952) 883-8800 |
| Customer support | Monday–Friday, 9:00 AM–9:00 PM CT |
| Response time | Within one business day |
Weekends and federal holidays: closed.
2. What we collect
Device and website activity
IP address and approximate location derived from it; browser type, version and language; device type, operating system and identifiers; time zone; cookie and pixel identifiers; pages, products and collections viewed; search terms and links selected; referring website or marketing source; dates and times of visits; and how you navigate the site.
We use this to operate the site, improve performance, understand customer activity, prevent fraud and troubleshoot technical problems.
Order and purchase information
Full name; billing and shipping addresses; email address and phone number; products, sizes, colors and quantities ordered; order number and transaction history; shipping method and tracking details; discount codes; return, refund or exchange details; and payment confirmation.
Payment card details are entered into our payment provider's secure form and never reach our systems. We receive a payment confirmation, the last four digits and the card type.
Customer account information
Name and contact details, login credentials, saved addresses, order and return history, wish lists, and communication preferences.
Customer support information
Your contact details, order number, correspondence, photos or videos submitted for a return or damaged-item claim, delivery information, and anything else you choose to provide.
Marketing information
Name, email address, phone number, marketing preferences, subscription activity, and how you interact with our messages.
Reviews and submitted content
Your name or display name, rating and written review, uploaded photos or videos, and product and order information.
3. Where it comes from
- Directly from you — when you order, create an account, contact us or subscribe
- Automatically — through cookies, pixels, log files and similar technologies
- From service providers — payment, shipping, analytics, fraud prevention, support and marketing
- From advertising and referral sources — when you arrive via an advertisement, social post, search result or affiliate link
- From other people — when someone buys you a gift or provides your address for shipping
4. How we use it
| Purpose | What it covers |
|---|---|
| Fulfilling your order | Payment, shipping, tracking, delivery updates |
| Returns and refunds | Processing returns, exchanges and store credit |
| Account management | Creating and maintaining your account |
| Customer support | Answering questions, investigating issues, resolving complaints |
| Fraud prevention | Detecting misuse, verifying transactions, protecting accounts |
| Site improvement | Understanding traffic and improving performance |
| Marketing | Email and SMS where you've opted in, advertising measurement |
| Legal compliance | Tax and accounting records, regulatory requirements, defending claims |
5. Who we disclose to
- Website hosting and e-commerce platform providers
- Payment processors and financial service providers
- Fraud detection and account security providers
- Warehousing, fulfillment, shipping and delivery providers
- Customer support and communication providers
- Email and SMS providers
- Analytics and site-performance providers
- Advertising and marketing providers
- Review and user-content platforms
- Cloud storage and IT providers
- Accountants, insurers, attorneys and other professional advisers
- Government agencies, regulators, courts and law enforcement, where required by law
- Parties involved in a merger, acquisition, financing or sale of the business
Service providers may process information only for the services they provide to us, under contract.
Categories disclosed in the past 12 months: identifiers (name, email, phone, IP address); customer records (billing and shipping addresses, payment confirmation); commercial information (order history, returns, product interests); internet activity (browsing and site interaction); approximate geolocation; customer support communications; and user-submitted content — each to the recipient types above.
We don't use sensitive personal information to infer characteristics about you.
6. Our e-commerce platform
Our online store runs on a third-party platform that processes personal information to supply hosting, customer accounts, checkout, payment, security, analytics and related services.
Information processed by that provider may also be governed by its own privacy terms.
7. Cookies and similar technologies
| Type | What it does | Optional? |
|---|---|---|
| Essential | Security, cart, checkout, payment, account login, privacy preferences | No — the site won't work without these |
| Functional | Remembers selections and provides enhanced features | Yes |
| Analytics | Understanding how visitors use the site | Yes |
| Advertising | Campaign measurement, audiences, frequency capping, relevant marketing | Yes |
We also use pixels, tags, local storage, scripts and web beacons.
Non-essential cookies are set only after you've given consent through the privacy preference tool on the site. You can accept, reject or update those choices at any time.
Browser settings also let you manage cookies. Blocking essential cookies will prevent the cart, account and checkout from working correctly.
8. Sale, sharing and targeted advertising
We don't exchange personal information for direct monetary payment.
However, depending on the advertising and analytics tools enabled, certain disclosures of identifiers, commercial information or online activity may be considered a "sale", "sharing" or use for targeted advertising under some US state privacy laws.
To opt out:
- Use the "Do Not Sell or Share My Personal Information" link on our site
- Adjust your cookie or privacy preferences
- Enable Global Privacy Control in your browser — we honor GPC signals for that browser and device
- Email us at support@poisella.com
You can also opt out industry-wide at optout.aboutads.info or networkadvertising.org.
We don't knowingly sell or share the personal information of anyone under 16.
9. Automated fraud prevention
Our payment and fraud-prevention providers use automated systems to identify suspicious transactions, repeated failed payments, unusual account activity and potential security risks.
A transaction may be temporarily delayed, flagged, declined or placed under review when something looks suspicious.
If you believe a legitimate transaction has been blocked, contact us — you may request information about, or human review of, a decision made solely through automated processing where the law provides that right.
10. How long we keep it
| Data | Retention |
|---|---|
| Order and transaction records | 7 years — tax and accounting |
| Account information | Until you delete your account |
| Marketing contacts | Until you unsubscribe |
| Customer support correspondence | 2 years after the matter closes |
| Photos submitted with a claim | 2 years after the claim closes |
| Site analytics | 26 months |
| Fraud prevention records | 3 years |
Where a dispute or legal claim is live, the relevant records stay as long as needed. Otherwise they're deleted, anonymized or securely disposed of.
11. Security
We use reasonable administrative, organizational and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration and disclosure — including SSL/TLS encryption, restricted internal access, and a PCI-DSS compliant payment provider.
No online transmission or storage method can be guaranteed completely secure.
You're responsible for protecting your account credentials. Notify us promptly if you believe your account has been compromised.
If a breach affecting your personal information occurs, we'll notify you as required by Minnesota law and other applicable state law.
12. Children
The site is intended for a general audience and isn't directed to children under 13.
We don't knowingly collect personal information from children under 13. If you're a parent or guardian and believe a child has submitted information to us, contact support@poisella.com and we'll review it and take appropriate action.
13. Your privacy rights
Depending on where you live, you may have the right to:
Access — request information about the personal information we hold
Obtain a copy — receive a portable copy of certain information
Correction — request correction of inaccurate information
Deletion — request deletion, subject to legal exceptions
Opt out of sale or sharing — see section 8
Opt out of targeted advertising
Limit sensitive information — where that right applies
Withdraw consent — where processing depends on it
Marketing opt-out — stop promotional email or SMS
Appeal — appeal our decision on a privacy request
Non-discrimination — equal service and pricing when exercising a privacy right
Minnesota residents have these rights under the Minnesota Consumer Data Privacy Act. Residents of California, Colorado, Connecticut, Virginia, Texas, Oregon and other states with comprehensive privacy laws hold substantially similar rights.
Privacy rights aren't absolute. We may deny or limit a request where an exception applies — including where information is needed to complete a transaction, maintain security, prevent fraud, comply with the law, or defend legal claims.
14. Submitting a privacy request
Email support@poisella.com with "Privacy Request" in the subject line, including your full name, the email address connected with your account or order, the state you live in, and the type of request.
We may ask for additional information to verify your identity and protect your data from unauthorized access.
We respond within 45 days. If a request is complex enough to need longer, we'll tell you within that period. There's no charge.
Appeals: if we deny a request, reply to our decision stating that you wish to appeal. We respond to eligible appeals within the period the law requires.
15. Complaints
Contact us first — most things get resolved directly.
If our response doesn't satisfy you, you may appeal by replying to it. If the appeal is also declined, you may lodge a complaint with the Minnesota Attorney General (ag.state.mn.us) or your own state attorney general.
16. Changes to this policy
We may update this policy to reflect changes in our practices, our services or the law. The current version is always on this page with the date at the top, and we'll provide notice where required.
17. Contact
Poisella LLC
Address: 60 East Broadway, Bloomington, MN 55425, United States
Email: support@poisella.com
Phone: +1 (952) 883-8800
Business hours: Monday–Friday, 9:00 AM–9:00 PM CT
